I can't access the site I paid for with my username and password.
Please check that you typed your username and password correctly. Usernames and passwords are case-sensitive (i.e. "JOHN" is different to "john" or "John"). If you still cannot gain access, please contact Customer Service for assistance (be sure to tell us your subscription ID and the name of the site you are trying to access)
In the event that you are a paying member but you are unable to access the site for a period of 24 hours or more and this is through no fault of your own, we will extend the expiry date of your membership to compensate for the length of time that the site was unavailable.

What is this charge on my credit card statement for?
Your credit card was used to purchase a product or service from a web site which uses our billing services. For more details on the charge(s), please contact us.

I get errors when trying to join or purchase.
There are several reasons why your credit card may not be accepted:

• You are trying to use a credit card type not accepted by our system.
• You entered your credit card or verification number incorrectly.
• You entered the expiry date incorrectly or your card has expired.
• You entered the name on your credit card incorrectly.
• You have insufficient funds in your account.
• You have exceeded your daily activity or charge limit.
• Your card may have been blacklisted due to previous fraudulent activity or disputed charges

If you believe that none of the above apply, and your card is still not accepted, please contact Customer Service for more information.

I get errors when trying to cancel my subscription
Please check that you have entered your details correctly:

• Credit Card number must be the same one you used during purchase.
• Email Address must be the same one you used during purchase.
• Username and Password are case-sensitive and must be typed exactly as they were given to you (i.e. "JOHN" is different to "john" or "John")

If the system still cannot find your subscription(s), please contact Customer Service for assistance.

What level of access do I have with my trial membership?
Absolutely unlimited! Your trial membership entitles you to full access to ALL of the content on offer at the site you join. Unlimited content and unlimited visits during that time.

What will appear on my credit card statement?
Rest assured that your credit card statement will describe the transaction as the discreetly as "ILOGICPAYMENTS.COM".

What browser do I need to ensure videos work?
Unless otherwise stated, our live shows and videos work with most browsers. However as technology advances, some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. View our plug-in help section for more info.
To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Netscape or Internet Explorer.

• Download Internet Explorer
  
• Download Netscape

How often will I be charged for your services?
Most sites have 30 day memberships, in which case your account will be charged every thirty days from the day of the month you originally subscribed. For example, if your account was activated on June 15th, your credit card will be automatically charged again on July 15th.
If you cancel your account before that time, we will not renew your account in 30 days. Instead your account will expire on that date. For example, if you were activated on June 15th and we receive your cancellation on June 30th, your account will expire on July 15th.
If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period. The membership term for each site is clearlt outlined on the join page and the pay page.

How does billing work on the Trial membership I purchased?
Many of our sites offer a low-cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard billed membership plan unless you cancel within the trial period. Please refer to the terms and conditions of the website that you joined for further information.

Can I save photos to my hard drive?
No, all photos are protected by photographers copyright and may not be saved, unless specified (eg: You may download wallpapers). Our images are protected by Java software to prevent saving or printing.

Is it possible to change my username or my billing details on my account?
Unfortunately we cannot alter your account information from our end. In the interests of security we cannot change your username, credit card number, or expiration date. If you must make changes, you can cancel your account and then sign up again as a new member, joining with new information including a different username and password

I have WebTV, can I use this website?
Almost all features will work fine on Web TV, except for movies & videos.

How do I turn on my cookies?
Cookies are required to authorize your access to our members area, so you must ensure your browser is set to accept cookies. A full explanation of cookies and why they are necessary is available in the privacy policy section.

Netscape 4.0+ users:

• Click Edit at the top left of your screen
• Then click Preferences
• Then click Advanced
• Ensure that the radio button is set to "Accept all cookies"
• Then click OK

Netscape 6.0+ users:

• Click Edit at the top left of your screen
• Then click Preferences
• Then click on the Privacy and Security arrow
• Then click Cookies
• Ensure that the radio button is set to "Accept all cookies"
• Then click OK

Microsoft Internet Explorer 4.0+ users:

• Click on the View option at the top of your screen
• Then click Internet Options
• Select the Advanced tab
• Then click Cookies
• Locate the "Cookies" options in the "Security" section
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• Change the radio button options to "Always accept cookies"
• Then click OK

Microsoft Internet Explorer 5.0+ users:

• Click on the Tools at the top of your screen
• Then click Internet Options
• Select the Security tab
• Then click Custom Level
• Scroll down to the "Cookies" section and select "Enable" for each of the "Allow cookies" options
• Then click OK and then OK

Microsoft Internet Explorer 6.0+ users:

• Click on the Tools at the top of your screen
• Then click Internet Options
• Select the Privacy tab
• Adjust the slidebar setting to Low
• Then click OK and then OK

How do I install the correct video plug-in?
Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list of the most common types of video plug-ins, and the links to where you can learn more about them and download them. Don't be afraid! These usually install very easily, and will greatly enhance your surfing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart at least your browser after installation.

Vivo Player^TM
Vivo was purchased by Real Player, all Vivo encoded movies should play using Real Player by Real Video (see above)

I am an AOL user and I am having some problems.
We have tested our sites with AOL's browser in version 5.0 and our products work correctly. If you are using an older version we recommend you upgrade. It is possible you may experience problems if you don't have the correct plug-ins for your browser.

In the chat room, I get "Your browser does not support Java".
Our Chat room requires Java be enabled on your browser. Most Internet browsers have this option enabled. However, sometimes the option allowing Java support gets turned off. See the instructions for enabling Java & Java Script.

Why do I have to scroll left and right?
Chances are your screen resolution is at 640x480. This site was carefully designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600. You can do this by right clicking on your desktop and selecting 'Properties'. Then select the 'Settings' tab, and select 800x600 from the list.

Pictures take a long time to load.
This site, like many others, was designed for at least 33.6 modems, although content such as high quality photos and movies can only be transferred at the speed your connection allows, therefore you may not be able to browse the galleries at an acceptable speed. If your modem is slower than this you may want to consider purchasing a new one. If you have a 33.6, make sure your modem is configured correctly in your connection to the Internet. For fast access to all internet websites we recommend cable, dsl or a connection other than a modem.

Questions about Live/Streaming Video Feeds.
This section covers some common problems found with Live or Streaming video feeds.

Enabling Java and Java Script
Some of our programs may require Java or Java Script in your browser, these are usually on by default, but if for some reason you have turned them off here are instructions for turning them on.

I want to cancel my membership?
To cancel a subscription, please visit our Membership Support section and follow the prompts.

Do you have a policy on refunds?
Yes. However we would rather you try to contact us first before you deny payment of our service. Simply denying payment is problematic for everyone. It jeopardizes your credit standing, we have no choice but to blacklist your card, and it causes problems for us. Also please note that after a refund we will be unable to accept you as a member in the future. So please, if you would like a refund for reasons that are very specific, drop us a short email with this basic information and we will try to refund your payment:

• Your name
• Your username
• How long you have been a member
• The specific Site or Sites you had a problem with
• The reason you are requesting your money back

Please be aware that if you are asking for a refund after extensively using our site, downloading more than a few pics or videos, or have been a member for over a few hours, we cannot refund your money. Our excellent support staff can quickly resolve technical difficulties, and these will not qualify you for a refund. We also will not refund money for simple reasons, such as the color of our membership area or the set designs; the reason has to be more specific than a simple subjective opinion. Thank you for your understanding.

Will I get confirmation that my membership was canceled?
When you use our automated cancel page, the system will send a confirmation to the e-mail address that you provided when you joined.

My question was not answered in this FAQ can I e-mail you?
Yes! Feel free to contact us with any questions not answered by this FAQ. We value your patronage and will do our best to answer all relevant questions, be sure to include your username and subscription details.

Important Notice Regarding Fraud
We have noticed an increase of fraud over the past few months. Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased services, but later deny having done so to their credit card companies. Please keep in mind this is illegal, in fact this is a felony punishable by jail time.

We fully investigate all claims of credit card fraud.

In addition, if you are suspected of such activity, your credit card may be listed with credit fraud agencies and will be unable to be used for future internet purchases. Your credit rating may also be effected.
Please see the disputes section for full details